Shipping and Returns
Shipping costs will be displayed at Checkout.
Shipping rates vary depending on the country.
We ship from both Italy and different countries in EU.
Please note that we take no responsibility over import taxes.
Import taxes may vary from country to country, check your country's regulations before placing an order.
You can find estimated delivery dates for each item on its respective product page. These are only estimates and actual delivery times may vary according to exceptional circumstances. Please get in contact with us at email@example.com if you would like a feedback from the artisan on exact production time.
Once your order is ready to be shipped, we will send an email with specific tracking information of your package(s).
If the shipment is lost, TA-DAAN is not liable for the cost of this; this must be dealt with the carrier directly.
Products in stock will be shipped within four working days from the order.
Products to be crafted will be shipped within a time between two or four weeks (depending on the artisan) from the order.
Orders placed after 3pm CET on Friday will process the following Monday.
Our couriers do not ship on weekends and public holidays.
We're not responsible for courier shipping delays.
Products ordered between 24th December and 2nd January will be processed and shipped starting from Monday 3rd January 2022.
We honor return requests made within 15 days, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
To return your product, you should mail your product to the address that we'll be specified in the email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.